Furnace Repair & Installation in London, Ontario

Host: Bill, what about warranty coverage and routine maintenance? Do they go hand in hand?

Bill Salmon: Oh, absolutely. People always ask, "Well, it's only two years old. It's only three years old." A lot of people have 10-year parts and labour coverage, and if you read those extended warranties, you'll see that they tell you that you need to maintain your equipment, and if you don't, the coverage is cancelled. What you don't want is for a part to fail and then find out that it isn't covered.

So maintenance has that extra benefit. It not only makes sure your equipment is efficient and gives you the performance, but if something goes wrong, you've kept the coverage that you have. That's really, really important. A lot of people don't understand that. They believe they've got 10-year parts and labour, and that's it. In fact, we had trouble in our own company: we'd have customers three years out who'd say, "No, I don't need maintenance. I've got 10-year parts and labour." So we had to change the way we ran that program, so that it was very clear to our customers that they had to do maintenance. The worst thing in the world is when, in year four or year six, a customer has a major failure and finds out it's not covered. That's not a nice experience.

Host: Not at all.

Bill Salmon: So do the maintenance and look after your equipment. Remember, you're also maintaining your investment. I think most people can understand that equipment is going to last longer if you look after it.